Shipping Policy

All orders are shipped using FedEx courier. We offer free shipping, and upgraded shipping options are available at checkout. You will receive an automated email including your FedEx tracking number when your order is shipped.  

 

Delivery time

Order processing time includes exclusive U Los Angeles pieces made-to-order, handling, packaging and shipping and may take 3-6 weeks depending on the availability of stock. In Stock items will be shipped within a week of order confirmation. For Domestic orders, packages are received within 2-3 days after the merchandise is shipped. For International orders, packages are received within 2-5 business days after the order is shipped. Orders are processed Monday through Friday only. Orders are not processed on national holidays. All orders placed outside of this designated window will be processed the following business day.
Any inquiries on your order can be directed to contact@ulosangeles.com.

Is shipping insured? Do I have to sign for delivery?

Your U Los Angeles orders always come with fully insured shipping and require signature upon delivery.

What if I won’t be there to sign for my package?

We always require an adult signature upon delivery for secure shipment as we are sending items of high value that should never be left unattended at your door. If you or any other adult cannot be present to sign, another delivery will be attempted the next day. Contact your local FedEx office if you would like to reroute to another address or hold for pick up at your convenience. 
U Los Angeles is not responsible for items damaged or lost in transit.
 

Need more help?

If you have any questions, please contact us at sales@ulosangeles.com before placing an order. We also recommend that you confirm the appropriate size for your pieces prior to placing your order by using our ring and wrist sizing guides found in the product page.